The Business Knowledge Intake Systemof Davzia AI
Davzia AI does not operate on prompts alone.
It operates on structured business truth.
The Ingest Engine is the system that allows businesses to feed Davzia AI with their real knowledge, rules, documents, and processes in a controlled, structured way.
It is the gateway through which business reality enters the AI system.
What the Ingest Engine Is
The Ingest Engine is Davzia AI's tenant-facing knowledge intake system.
It allows businesses to submit, manage, and maintain the information that defines how AI agents should think, respond, and act on their behalf.
Why an Ingest Engine Is Necessary
Most AI tools fail in production because they rely on:
Real businesses change frequently.
Their knowledge cannot live inside prompts.
The Ingest Engine exists to:
It ensures Davzia AI remains grounded in the business it represents.
What Businesses Can Ingest
The Ingest Engine supports structured intake of business knowledge from multiple sources.
Business Identity and Context
Pricing and Offers
Policies and Rules
Sales and Support Knowledge
Internal Operations
All ingested information is scoped per tenant and versioned.
Multiple Input Methods
The Ingest Engine is designed for flexibility.
No single format is required.
The system adapts to how businesses already work.
From Raw Input to Structured Intelligence
Ingestion alone is not enough.
Raw data must be structured.
- Clean inconsistent inputs
- Remove duplication
- Normalize terminology
- Detect conflicts
- Structure knowledge into machine-readable formats
This process ensures:
- Consistent AI responses
- Unified understanding across channels
- Predictable behavior in sales, support, and calls
Continuous Updates and Change Management
Businesses evolve.
So must their AI.
- Ongoing updates to knowledge
- Additions and removals
- Corrections and overrides
- Scheduled refreshes
- Chat AI
- Call AI
- CRM logic
- Automation workflows
How the Ingest Engine Powers AI Agents
The Ingest Engine does not interact with customers directly.
Instead, it supplies verified knowledge to:
AI Sales Agents
AI Customer Support Agents
AI Call and Voice Agents
AI Marketing and Content Systems
Automation and Workflow Engines
Designed for Real African Businesses
The Ingest Engine is built with African operating realities in mind.
It supports:
- Informal and semi-formal documentation
- WhatsApp-first businesses
- Pricing communicated via images or messages
- Evolving offers and manual workflows
- Businesses without clean digital records
The system adapts to reality.
It does not demand perfection.
Flexible Input
Accepts any format, any state of documentation
Real-time Adaptation
Handles changing workflows without delays
Security and Control
Ingested data remains under tenant control.
Key principles:
Only Authorized Data
Only tenant-authorized data is ingested
Organization Isolation
Data is isolated per organization
Permissioned Access
Access is permissioned
Selective Restrictions
Sensitive data can be restricted from specific agents or channels
The Ingest Engine is designed for operational safety, not convenience shortcuts.
Where the Ingest Engine Fits
Within Davzia AI, the Ingest Engine sits between:
Ragnarok
Intelligence acquisition from the external world
Ingest Engine
Business Intake & Transformation
AI Agents and Automations
Customer-facing and operational intelligence
Together, they form the foundation that allows Davzia AI to operate reliably in production environments.
Not a Form. Not a Prompt. Infrastructure.
The Ingest Engine is not a form.
It is not a one-time configuration.
It is not a static knowledge base.
It is a living intake system that ensures AI stays aligned with business reality.
AI that does not ingest correctly cannot operate responsibly.
The Ingest Engine makes Davzia AI deployable in the real world.
Next in the Stack
The Ingest Engine feeds:
Chat AI
Call AI
CRM and automation systems
These systems define how Davzia AI interacts with customers.
The Ingest Engine defines what they are allowed to know.